What do I do if my order is delayed or does not arrive?

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• What is the process of tracking an order?

  Once you place the order, you would receive follow-up emails updating the status of your order every 8 days. If you require additional information, you can generate consultation through our channels of attention.

• How do I change the address of an order change?

  The change must be confirmed through mail customerservice@escudeo.com within 10 days of receipt of the purchase order.

• What do I do if I received the wrong product?

  You can contact us through our different channels of attention. Remember that we will ask you to: Name of customer registered in order Tax ID Order number

• Can I track my shipment?

  That is why you can check the status of importation through the tracking number sent by the commercial service area. In addition, our customer service will be sending you a notification email to update the status of your order every 8 days.

• How long does it take to receive an order?

  Usually our times were already established as follows: Fabric production time = 30 working days Production time of input = 20 hours Estimated transit time = according to negotiation and destination countries It is important to bear in mind that these ...