How long does it take to receive an order?
Usually our times were already established as follows:
- Fabric production time = 30 working days
- Production time of input = 20 hours
- Estimated transit time = according to negotiation and destination countries
It is important to bear in mind that these times could vary if something unexpected happens. However, we will always keep you informed of the state with your order.
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How long does it take to receive a response from customer service?
Although our customer service department is always quite efficient in responding to all the requests that come to us, we are committed to meeting a maximum time of 3 days to respond.
What is the process of tracking an order?
Once you place the order, you would receive follow-up emails updating the status of your order every 8 days. If you require additional information, you can generate consultation through our channels of attention.
What are the shipping costs?
Information on shipping costs would be provided in accordance with the purchase request. This was subject to the weight and volume of the load. Any additional questions you have, the commercial advisor in charge of your process could answer each of ...
What do I do if my order is delayed or does not arrive?
You must first consult your order through Koreancustomerservice@escudeo.com or through attention channels on WhatsApp, LinkedIn, Instagram, website, Chat Bot Zobot
How do I change the address of an order change?
The change must be confirmed through mail customerservice@escudeo.com within 10 days of receipt of the purchase order.