How long does it take to receive a response from customer service?
Although our customer service department is always quite efficient in responding to all the requests that come to us, we are committed to meeting a maximum time of 3 days to respond.
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How long does it take to receive an order?
Usually our times were already established as follows: Fabric production time = 30 working days Production time of input = 20 hours Estimated transit time = according to negotiation and destination countries It is important to bear in mind that these ...
What is the response time for technical problems?
In resolving any request, our customer support department does not take more than 3 days to respond to the request.
How can I contact your customer service?
Contact channels: Email:customerservice@escudeo.com LinkedIn: Scuding Instagram: @escudeo_es WhatsApp: +1 (747) 292-1957 https://wa.me/message/4H7SOX3W3SXJK1 Chat website:www.escudeo.com
Do you offer support on weekends?
Although we are fully available and willing to respond to all requests from our customers, our response time may be extended over weekend and special dates. We do not currently offer support over the weekend.
Can I track my shipment?
That is why you can check the status of importation through the tracking number sent by the commercial service area. In addition, our customer service will be sending you a notification email to update the status of your order every 8 days.