What is the response time for technical problems?
In resolving any request, our customer support department does not take more than 3 days to respond to the request.
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How long does it take to receive a response from customer service?
Although our customer service department is always quite efficient in responding to all the requests that come to us, we are committed to meeting a maximum time of 3 days to respond.
Do you offer remote assistance?
Yes, we offer remote assistance. You can make the request through our channels of attention.
How long does it take to receive an order?
Usually our times were already established as follows: Fabric production time = 30 working days Production time of input = 20 hours Estimated transit time = according to negotiation and destination countries It is important to bear in mind that these ...
What does heat mean by square centimeter (cal/cmÂ2)?
"cal/cmÂ2" means calories per square centimeter and is a unit of measurement used to quantify the energy density per unit. It represents the amount of heat in heat that is absorbed or transferred over a square centimeter. This measure is used ...
Do you offer support on weekends?
Although we are fully available and willing to respond to all requests from our customers, our response time may be extended over weekend and special dates. We do not currently offer support over the weekend.