Regardless of the process you are interested in, we will always require you to provide: Name of the company (with which you are currently working or associated with) Tax ID Contact person Telephone Email It is important to note that we may require ...
Although our customer service department is always quite efficient in responding to all the requests that come to us, we are committed to meeting a maximum time of 3 days to respond.
That is why you can check the status of importation through the tracking number sent by the commercial service area. In addition, our customer service will be sending you a notification email to update the status of your order every 8 days.
Although we are fully available and willing to respond to all requests from our customers, our response time may be extended over weekend and special dates. We do not currently offer support over the weekend.
Of course, if, in order to do so you must send the request to customerservice@escudeo.com. Don't forget to send: Old mail New mail Registered name Company associated with your account Date of creation of the account