What information do I need to provide when contacting customer service?

What information do I need to provide when contacting customer service?

Regardless of the process you are interested in, we will always require you to provide:
  1. Name of the company (with which you are currently working or associated with)
  2. Tax ID
  3. Contact person
  4. Telephone
  5. Email
It is important to note that we may require more specific information linked directly to the process you are interested.

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    • How can I contact your customer service?

      Contact channels: Email:customerservice@escudeo.com LinkedIn: Scuding Instagram: @escudeo_es WhatsApp: +1 (747) 292-1957 https://wa.me/message/4H7SOX3W3SXJK1 Chat website:www.escudeo.com

    • How long does it take to receive a response from customer service?

      Although our customer service department is always quite efficient in responding to all the requests that come to us, we are committed to meeting a maximum time of 3 days to respond.

    • What information should I provide when registering?

      To create an account on our page you must provide: Contact name Name of company Tax ID Area of the company to which you belong Email Contact telephone number User type (Confectionist, end-user, distributor, EPP)

    • Can I track my shipment?

      That is why you can check the status of importation through the tracking number sent by the commercial service area. In addition, our customer service will be sending you a notification email to update the status of your order every 8 days.

    • Do you offer support on weekends?

      Although we are fully available and willing to respond to all requests from our customers, our response time may be extended over weekend and special dates. We do not currently offer support over the weekend.