What information should I provide when registering?
To create an account on our page you must provide:
- Contact name
- Name of company
- Tax ID
- Area of the company to which you belong
- Email
- Contact telephone number
- User type (Confectionist, end-user, distributor, EPP)
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What information do I need to provide when contacting customer service?
Regardless of the process you are interested in, we will always require you to provide: Name of the company (with which you are currently working or associated with) Tax ID Contact person Telephone Email It is important to note that we may require ...
So do I close my account?
Of course, if, in order to do so you must send the request to customerservice@escudeo.com. Don't forget to send: Old mail New mail Registered name Company associated with your account Date of creation of the account Reason for request In addition, if ...
Can I change the email address associated with my account?
Of course, if, in order to do so you must send the request to customerservice@escudeo.com. Don't forget to send: Old mail New mail Registered name Company associated with your account Date of creation of the account
What is the process of tracking an order?
Once you place the order, you would receive follow-up emails updating the status of your order every 8 days. If you require additional information, you can generate consultation through our channels of attention.
So do I retrieve my password?
In case of loss or forgotten, you should only go to the "Forget my password" option when logging into your account. You would receive an email with the steps to follow.