What is the process of tracking an order?
Once you place the order, you would receive follow-up emails updating the status of your order every 8 days.
If you require additional information, you can generate consultation through our channels of attention.
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Can I track my shipment?
That is why you can check the status of importation through the tracking number sent by the commercial service area. In addition, our customer service will be sending you a notification email to update the status of your order every 8 days.
What do I do if my order is delayed or does not arrive?
You must first consult your order through Koreancustomerservice@escudeo.com or through attention channels on WhatsApp, LinkedIn, Instagram, website, Chat Bot Zobot
How do I change the address of an order change?
The change must be confirmed through mail customerservice@escudeo.com within 10 days of receipt of the purchase order.
What do I do if I received the wrong product?
You can contact us through our different channels of attention. Remember that we will ask you to: Name of customer registered in order Tax ID Order number
What are the shipping costs?
Information on shipping costs would be provided in accordance with the purchase request. This was subject to the weight and volume of the load. Any additional questions you have, the commercial advisor in charge of your process could answer each of ...