So do I close my account?

So do I close my account?

Of course, if, in order to do so you must send the request to customerservice@escudeo.com.
Don't forget to send:
  1. Old mail
  2. New mail
  3. Registered name
  4. Company associated with your account
  5. Date of creation of the account
  6. Reason for request
In addition, if there is anything we can do so that you do not close your account, tell us.

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    • Can I change the email address associated with my account?

      Of course, if, in order to do so you must send the request to customerservice@escudeo.com. Don't forget to send: Old mail New mail Registered name Company associated with your account Date of creation of the account

    • Do you offer support on weekends?

      Although we are fully available and willing to respond to all requests from our customers, our response time may be extended over weekend and special dates. We do not currently offer support over the weekend.

    • What information should I provide when registering?

      To create an account on our page you must provide: Contact name Name of company Tax ID Area of the company to which you belong Email Contact telephone number User type (Confectionist, end-user, distributor, EPP)

    • Can I track my shipment?

      That is why you can check the status of importation through the tracking number sent by the commercial service area. In addition, our customer service will be sending you a notification email to update the status of your order every 8 days.

    • Do you offer remote assistance?

      Yes, we offer remote assistance. You can make the request through our channels of attention.